Help & Support
Chat with us on WhatsApp
+254 758 434 076 — 24/7 Support
Quick Actions
Other Ways to Reach Us
Frequently Asked Questions
How do I place an order?
Go to 'Order Water', select your preferred bottle type and size, add to cart, choose delivery address, and confirm. Pay via M-Pesa.
What areas do you deliver to?
We currently deliver across Nairobi including Kilimani, Westlands, Karen, Lavington, CBD, South B/C, Eastlands, and more.
How long does delivery take?
Standard delivery takes 30-60 minutes within Nairobi. You can track your delivery in real-time.
How do I pay?
We accept M-Pesa payments. You'll receive an STK push on your phone to complete the payment.
Can I schedule a delivery?
Yes! Use the Schedule feature to set up recurring deliveries at your preferred time.
How do rewards work?
Earn 1 point per KES 10 spent. Redeem points for free deliveries, discounts, and free water jugs. Rise through tiers from Water Cadet to Water Warrior!
What if my order is late or damaged?
Contact us via WhatsApp immediately. We'll arrange a replacement or refund within 24 hours.
Help & Support
How can we help you today?
Chat with us on WhatsApp
+254 758 434 076 — 24/7 Support
Quick Actions
Other Ways to Reach Us
Frequently Asked Questions
How do I place an order?
Go to 'Order Water', select your preferred bottle type and size, add to cart, choose delivery address, and confirm. Pay via M-Pesa.
What areas do you deliver to?
We currently deliver across Nairobi including Kilimani, Westlands, Karen, Lavington, CBD, South B/C, Eastlands, and more.
How long does delivery take?
Standard delivery takes 30-60 minutes within Nairobi. You can track your delivery in real-time.
How do I pay?
We accept M-Pesa payments. You'll receive an STK push on your phone to complete the payment.
Can I schedule a delivery?
Yes! Use the Schedule feature to set up recurring deliveries at your preferred time.
How do rewards work?
Earn 1 point per KES 10 spent. Redeem points for free deliveries, discounts, and free water jugs. Rise through tiers from Water Cadet to Water Warrior!
What if my order is late or damaged?
Contact us via WhatsApp immediately. We'll arrange a replacement or refund within 24 hours.